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Frequently Asked Questions
16 articles found
How do I download and install the mobile app?
You can download our mobile app from the Google Play Store or Apple App Store. Search for "Institute Management System" and install the app. Once installed, use your institution credentials to log in.
How do I set up my institution on the platform?
After signing up, go to the Institution Setup wizard in your admin panel. You'll need to add basic information like institution name, address, academic calendar, and user roles. Our onboarding team will guide you through the process.
Can I use the app offline?
Yes, many features work offline including viewing student information, attendance records, and previously downloaded reports. The app will sync data when you reconnect to the internet.
How do I enable push notifications?
Go to your mobile app Settings > Notifications and enable the types of alerts you want to receive. You can customize notifications for attendance, fees, announcements, and more.
How do I add new students to the system?
Navigate to Students > Add New Student in your admin panel or mobile app. Fill in the required information including personal details, parent information, and academic details. You can also bulk import students using our CSV template.
Can parents access their child's information?
Yes, parents get their own login credentials to access a dedicated parent portal where they can view their child's attendance, grades, fee status, and communicate with teachers.
How does digital attendance tracking work?
Teachers can mark attendance directly from their mobile app. The system supports multiple methods including manual entry, QR code scanning, and biometric integration for larger institutions.
Can I generate attendance reports?
Yes, you can generate detailed attendance reports by class, student, date range, or custom criteria. Reports can be exported as PDF or Excel files and automatically sent to parents.
What payment methods are supported?
We support multiple payment methods including credit/debit cards, bank transfers, digital wallets, and local payment gateways. Parents can pay fees directly through the mobile app.
How do I set up automatic fee reminders?
Go to Fee Management > Reminder Settings and configure automatic reminders. You can set multiple reminder intervals (e.g., 7 days, 3 days, 1 day before due date) and choose delivery methods (SMS, email, or push notification).
How do I send announcements to all parents?
Use the Announcements feature in your admin panel or mobile app. You can send messages to specific classes, grade levels, or the entire institution. Messages are delivered via app notifications, SMS, and email.
Can teachers communicate directly with parents?
Yes, teachers have access to a secure messaging system where they can communicate directly with parents about individual students. All conversations are logged and can be reviewed by administrators.
What types of reports can I generate?
Our platform offers comprehensive reporting including academic performance, attendance summaries, fee collection status, transportation usage, and custom analytics dashboards with real-time insights.
Can I schedule automatic report generation?
Yes, you can schedule reports to be automatically generated and sent to specified recipients. Set up daily, weekly, or monthly reports for different stakeholders including administrators, teachers, and parents.
I forgot my password. How do I reset it?
Use the "Forgot Password" link on the login screen. Enter your email address and you'll receive a password reset link. For mobile app users, the same option is available on the login screen.
The app is running slowly. What should I do?
Try closing and reopening the app, ensure you have a stable internet connection, and check for app updates. If issues persist, clear the app cache or contact our technical support team.
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